Refund Policy

This policy applies to purchases of Shadows, the premium virtual currency of Shadow Towers, and to anything else bought with real money through the Service. Shadows are digital content, credited to your account as soon as the payment provider confirms the payment.

Where consumer law gives you a right to withdraw from an online purchase, we honour it.

• Brazil: article 49 of the Consumer Defence Code (Código de Defesa do Consumidor) provides a 7-day period to withdraw from purchases made outside a physical store, counted from the purchase.
• European Union and United Kingdom: for digital content, the 14-day right of withdrawal ends once delivery has started with your express consent and your acknowledgement that you lose the right. Where the law requires it, checkout will ask for that consent.

Whatever this policy says, the mandatory consumer law of the country where you live prevails. This page is a summary, not legal advice.

• Unused Shadows: you can ask for a refund of a pack within 7 days of the purchase, as long as none of its Shadows have been spent.
• Duplicate or unauthorised charges: refunded in full once confirmed.
• Failed delivery: if a confirmed payment did not credit your Shadows and we cannot fix it, we refund the payment.
• Any other case in which the law entitles you to a refund.

Outside the cases above, Shadows already spent, and items, boosts or cosmetics already received or used, are not refundable, because they have been delivered and consumed. This never affects your rights if something you bought is faulty or not as described.

Write to us through the support page, or the email below, with "Refund request" in the message and:

• the email address of your account;
• the date and amount of the purchase;
• the transaction or receipt ID from the payment provider;
• the reason for the request.

We answer within 5 business days. An approved refund goes back to the original payment method through the payment provider; when it appears on your statement depends on the provider and your bank. The refunded Shadows are removed from your balance.

Please contact us before disputing a charge with your bank or card issuer: most problems are solved faster that way. While a chargeback is open, the related Shadows, or what was bought with them, may be removed and the account may be temporarily restricted.

You always keep the right to dispute a charge you did not authorise.

Shadows packs are one-time purchases, not subscriptions, so nothing renews automatically. You cancel a purchase that has not been confirmed yet simply by not completing the checkout.

Refund questions: use the support page or the operator's contact details below.